At Home Personal Alarm (SIM)
Starting from £22.25+VAT per month + sign-up fee of £50
Confidence that moves with you at home
Sanctuary LumaLiving’s At Home Personal Alarm (SIM) is a simple, easy‑to‑use wearable pendant paired with a digital base unit to help you feel supported in your daily rhythm. Press the wearable pendant whenever you need support and you’ll be connected through mobile coverage. It’s designed to fit naturally into your day while you’re at home, or in your garden.
Monthly price: £22.25
Setup fee: £50.00
Prices exclusive of VAT
Getting started
Setting up your Sanctuary LumaLiving At Home Personal Alarm (SIM) is designed to be quick and simple, so you can start feeling supported straight away. Once your device arrives, just plug it into a power socket and switch it on. The unit will automatically check and connect to a mobile or network signal, removing the need for any complicated setup. Your wearable pendant can be easily paired if it isn’t already connected, and a quick test press ensures everything is set up and ready to support you when you need it.
How it works
- Simply plug the unit into a power socket and switch it on, and it will automatically check and connect to a mobile or network signal once powered up.
- Press the pendant on your wearable or base unit to reach Sanctuary LumaLiving straight away
- Your alert comes directly to our team, who contact you and arrange the right help for you
- The hub connects through digital networks using a mobile SIM card
- Once powered on, it works quietly in the background, ready whenever you need it and fitting naturally into your day
- Press and hold the button to speak directly to a 24/7 response team who can talk with you and arrange support
- Feel reassured with 24/7 support and added everyday confidence
Why people choose it
- Support without complicated controls and a sense of everyday confidence
- Dual SIMs, strong 4G connection, and 60–70 hours of battery back‑up in the base unit
- The lightweight wearable button has up to 300m range from the base unit
- Easy to get started – plug in the base unit
- A choice of neck and wrist worn pendant available
Who it’s for
- People living independently who want a simple, reliable way to stay connected and feel confident every day
- Families who want an easy way to support a loved one from a distance
- Care providers looking for a dependable, digital-ready alarm system for homes, supported housing or extra care homes
- People who want something simple, and reliable in everyday life around their home and garden
Frequently Asked Questions
Payment can be made by debit or credit card. For our ongoing monitoring service, you can set up a monthly direct debit from your bank account.
Your devices will either be delivered by one of our TEC Officers or shipped by Royal Mail.
Yes – we use industry standard encryption to secure any transactions. Any regular monthly payments are covered by The Direct Debit Guarantee. This guarantee is offered by all bank and building societies.
If the service user is VAT exempt, you will not need to pay VAT. You can place an order without paying VAT by completing the exemption form during the checkout process.
Request call back
Want to know more about this product and our services? Complete the form and a member of our expert team will call you back
Alternatively call us on: 03301 233365