Our Team
At Sanctuary LumaLiving, our team combines real experience with genuine compassion to support people in ways that feel personal and reassuring. We focus on the right technology and thoughtful guidance so customers and their families can feel confident, connected and supported in the moments that matter. Here’s a little introduction to some of our team at Sanctuary LumaLiving.
Kelly Miller, Telecare Director
I oversee the strategy, delivery, and performance of Sanctuary LumaLiving, making sure that customers receive personalised, reliable, and responsive services. I lead teams who manage service quality, drive innovation in technology-enabled care, and work with partners to improve customer outcomes. I’m a Yorkshire lass who’s happiest exploring with my mischievous Boxer dog. If there’s good food, good company, and a wagging tail involved, I’m all in!
Helen Hughes, Head of TEC Operations
I proudly lead the Sanctuary LumaLiving Operations Team to deliver strong performance and an exceptional customer experience. Our customers are at the heart of everything we do, and if we can play a part in helping people make the most of their lives, then we know we’re doing our jobs well! My happy place is on any Greek island in warm sunshine.
Andy Conroy, Head of Technology Enabled Care Innovation
I work on ideas for new technology to support our customers, as well as develop new opportunities to grow and improve what we do. I seek to find new ways that customers can feel confident to live more independently and on their own terms. I’m blessed to be a dad to a wonderful daughter. She reminds me to be open, caring and optimistic every day.
Nathalie Kenny, Deputy Head of TEC Operations
I work with senior leaders and operations teams to make sure our strategic goals translate into practical, meaningful work for our customers. I foster a culture where our teams feel trusted and empowered, and where customers feel the same. Outside of work I coach Martial Arts. I love helping others reach their potential and develop their own skills.
Sarah McLoughlin, Customer Manager
I act as the main point of contact for new customers. I listen and work with them to understand their goals and how we can help them to achieve them. I aim to give clear options, explain the benefits and we’re always transparent with costs. I love going to see live music, travelling abroad and visiting new places in the UK.
Abida Hussein, Team Manager
I manage a team of call handlers and shift leads to make sure customers are receiving the highest standard of service. We aim to help customers feel confident to do whatever they’d like in their day to day lives, knowing that support is only one button press away. When I was younger, I spent many summers visiting my grandparents in Copenhagen – such fond memories!
Nicola Neild, Team Manager
Day to day I make sure we deliver outstanding customer service by managing a team of call handlers and shift leads. My team and I are always focussed on how we can empower customers to lead their best lives. I love planning overseas holidays and short UK breaks, combining exploring cities with attending live rock music events.
Rob Noon, Team Manager
I support a team of people to be their best so they can deliver the best service to our customers, who are always our number one priority. Our focus is not on financial gain, but on how we can best support and make a positive difference for people. My happy place is standing on the sidelines supporting my beloved Wigan Warriors on a crisp Friday evening.