Proactive Wellbeing Calls
Everyday reassurance. Regular connection.
The Proactive Wellbeing Calls from Sanctuary LumaLiving is a supportive service designed to help people feel confident, connected and at ease in their own homes.
The wellbeing calls from our friendly, experienced team offer a reassuring point of contact, gentle conversation and a simple check on how someone is feeling, day to day and over time.
It is about staying connected, building everyday confidence and supporting people to live well, in ways that feel right for them.
Calls from just 82p. Speak to our team today or complete the form to enquire.
What are wellbeing calls?
Wellbeing calls are planned, friendly check-ins made by trained Sanctuary LumaLiving professionals.
They are not rushed and not scripted. Each call starts with the person, their routines and what matters most to them.
During a wellbeing call, we might:
- Enjoy a friendly conversation
- Check how everyday life is going
- Listen and offer reassurance
- See if there is anything they would like support with
Many people tell us these regular conversations help them feel more confident, more supported and more in control of everyday life.
Experienced people you can trust
Our wellbeing calls are carried out by the same highly trained professionals who deliver Sanctuary LumaLiving’s telecare services.
This means:
- Calls are answered by calm, confident and reassuring staff
- People speak to someone who understands independent living
- Changes in wellbeing can be gently picked up and responded to
- Our teams are experienced in supporting everyday routines as well as more complex situations, always with warmth, respect and care.
Designed around everyday life
The Proactive Wellbeing Calls are designed to fit naturally into daily life, offering support without being intrusive.
It helps to:
- Create a positive routine through regular contact
- Support independence and everyday confidence
- Reduce feelings of isolation by staying socially connected
- Make life feel easier, smoother and more supported
- Small moments of contact can make a meaningful difference, helping people feel comfortable and at ease at home.
Reassurance for families and loved ones
The wellbeing calls also offer reassurance for family members and carers, especially when they cannot always be nearby. Knowing that their loved one:
- Has regular contact with a trusted service
- Can access emergency support if they choose
- Is supported by experienced Sanctuary LumaLiving professionals
- helps families feel connected and informed, while still respecting independence, choice and privacy.
Part of connected living with Sanctuary LumaLiving
The Proactive Wellbeing Calls sit alongside our wider telecare and independent living services.
Together, they support people to:
- Stay connected
- Feel confident day to day
- Live well, at their own pace
- It is not just about responding in an emergency. It is about belonging, reassurance and everyday confidence, with the freedom to enjoy life on your own terms.
“I look forward to the calls each week. The staff are very caring
people to talk to and I never feel rushed.”
Miss O, customer