Our Promise To You
We’re here to give you the confidence to get out into the world and enjoy more of what matters. We pride ourselves on delivering a service that is honest, trustworthy and reliable. Our 24 hours a day emergency response team is always ready, so you have the freedom to live life on your terms.
We’re constantly exploring new, innovative and cost‑effective ways to keep you safe, so you can keep discovering what you love with confidence.
Your call will be answered in under 60 seconds, day or night, every day of the year, because support should always feel close at hand.
If you ever need urgent medical help, we’ll contact the emergency services straight away, giving you and your loved ones reassurance when it matters most.
We’ll take the time to understand your needs and guide you toward the product and service that best supports your independence.
We have 60 years of experience in technology-enabled care services and 98% of our customers would recommend us to a friend. We support over 70,000 people across the UK and 98.5% of calls answered in under 60 seconds. You can rely on us to keep you connected and live every day with confidence.