How It Works

A simple, supportive journey

Feel part of life with everyday confidence and live a connected lifestyle with simple items blending into your day so that you can keep moving, exploring and enjoying life.

There are two easy ways to begin depending on what you’re comfortable with. Either find what you’re looking for online and purchase what you need in our online shop, or speak to us before you decide to buy and pay over the phone.

Browse our online shop and select the product or package that best suits your needs.

At checkout, you’ll pay:

Your one-off product charge

Your first month’s subscription

This secures your order and allows us to begin setting up your service.

Within 48 hours of placing your order, we will email you with available installation dates.

If we need any additional information, we will contact you directly.

Once your installation date is confirmed, your monthly subscription starts on the day your kit is installed. It does not start on the day you paid. This means you always receive a full month of service.

You can choose how your devices are installed:

Set them up yourself using our simple step by step instructions
Get support from our friendly team by phone
Arrange for a professional installer to get you started

Your subscription is billed monthly.

Your next payment will be taken one month after your installation date
Each payment covers a full month of service

We stay connected with you through:

Daily reassurance

Regular follow‑ups
Friendly support whenever you need it

Our aim is to make sure everything continues to feel right for you.

Speak to us before you decide to buy

Not sure what to choose or would prefer to talk things through first? Our friendly team are here to help you explore your options at your own pace, so you can feel confident about what will work best for your day-to-day life. There is no pressure to buy and no obligation to continue.

A young woman with blonde hair and a friendly smile is wearing a headset and sitting at a desk in an office environment. She has facial piercings and is looking directly at the camera. In the background, another woman with brown hair, also wearing a headset, is focused on her work. The setting is bright and modern, with large windows allowing natural light to enter.

Step 1

A warm first chat

Call 0330 1233 365 to speak to our friendly team. We take the time to understand what matters most to you, how you live day to day and what feels right for you and your home.

There is no jargon and no sales pressure. Just a relaxed conversation where we listen and guide you.

Step 2

Optional free demonstration

If it would help, we can arrange a free demonstration so you can try the technology at home, with family, friends or carers, and in a way that feels comfortable to you. There’s no pressure to commit.

Step 3

Personal assessment

We listen to your goals and help shape a package that fits your lifestyle. This may include products and packages from our online shop, a more personalised combination of products or services or support that adapts as your needs change. We can provide bespoke packages to support with chronic illnesses and specific needs. Our focus is on what works best for you, not on selling set packages.

Step 4

Easy installation

Our team sets everything up with care and clarity, using trusted equipment that self‑checks for faults.

Step 5

Ongoing support

We stay connected to make sure everything continues to feel right for you. From daily reassurance to regular follow‑ups you’ll feel confident to keep moving, exploring and enjoying life.